Where it fits
Sales and service teams seeking control of customer records.
Trade-offs and limitations
Marketing attribution and proprietary CRM automations are not a direct replacement. Extensions need separate review.
Deployment and technology
PHP · MariaDB/MySQL. Self-hosting requires a supported deployment, capacity planning and a named maintainer. Consult the official installation guide for the current version.
Portability and integration
| API | REST API |
|---|---|
| Authentication | Validate SSO against the selected version and extension |
| Data export | Record exports plus database and attachment backups |
Migration considerations
Map contacts, companies, opportunities, activities, attachments and ownership; deduplicate before import.
Security and ongoing costs
Budget for infrastructure, implementation, monitoring, patching, backups, restore tests and user support. Check the supported release and current advisories with the project. An open licence is not a security guarantee.
Freedom score and exit difficulty
A complete, evidence-backed assessment of all 15 criteria is required before publishing a score. Exit difficulty depends on your customisations, data model, integrations and operating documentation. This profile does not claim a hands-on benchmark or a complete security assessment.
Primary sources
Profile reviewed 2026-09-12. Verify the exact release, edition and extensions before implementation.